Frequently Asked Questions

Tagup helps you keep track of the professional relationships that drive your work. Think of it as your personal relationship manager — not for sales leads, but for the people who matter most: colleagues, mentors, clients, partners, and industry contacts. You track conversations, set follow-ups, and let Tagup help you remember what was said and what was promised.

A tagup is one logged conversation — a 1:1, a client call, a coffee — with its notes and, if you recorded it, the transcript, pinned to the person it was with. String them together and you get a relationship you can actually see: a timeline of every conversation, what was said, and what was promised.

The Conversation Hub is the chat area in the app — where you talk to Tagup, your AI partner. Ask “catch me up on Sarah before our 3pm” and Tagup reads everything you’ve captured — meetings, notes, transcripts, commitments — and gives you a plain-language brief. It can also propose new tasks, follow-ups, and tagups, but it never acts without your confirmation.

Tagup connects everything. When you look up someone you see their contact info, your full conversation history, pending tasks, and upcoming follow-ups in one place — and you can ask the Hub to brief you on them in plain language. Scattered notes can’t do that.

Only when you press record. You decide which conversations to capture — and by default, Tagup won’t record a contact until they’ve approved it through the built-in consent flow. Once a recording is transcribed, the audio itself is automatically and permanently deleted; only the transcript is kept. Transcripts are yours — delete them any time, never used to train any external model, and never sent anywhere unless you choose to share a specific conversation with the person in it.

By default, yes. From a contact’s profile you send a recording request stating who you are and why; it arrives in their email, and they can allow it, decline it, or change their mind later. Until they answer, recording that contact is blocked — you either wait, or tell Tagup you already have their permission. Your own voice memos and dictation are never gated; that’s just you talking to yourself.

Permission is usually given in the room, where the app can’t see it — so you can tell Tagup you have it and record. It’s saved as your statement, with the date, and kept apart from the person’s own answer. It is never presented as their agreement, because it isn’t one. Every answer and every statement is time-stamped, and each recording keeps a record of which of the two allowed it.

Yes. By default it asks for every contact. In Settings you can switch to Ask based on location — Tagup checks the location on your profile and the one on each contact’s profile against its own built-in rules about where permission is expected, and asks whenever either side calls for it, or when a location is missing. Or you can turn the asking off entirely and handle consent yourself. Those rules are our product setting, not legal advice — whatever the law requires where you and the other person are sitting is yours to obtain.

Approvals last a year. Before one lapses Tagup warns you in the app, and the person can renew from the same page they answered on. If you recorded on your own statement of permission, that expires on the same schedule.

No. Approval requests arrive by email, and non-users get a unique, sign-in-free link to a private consent page covering every Tagup user who has asked to record them. If they later sign up with the same email, their choices simply appear in their account settings — nothing to redo.

Today Tagup records through your microphone, which covers everything the room can hear — a coffee, a desk-side 1:1, a call on speaker — and the transcript still labels who said what. On a headset call, browsers only hand a web app the microphone and never the audio coming back from your speakers, so the other person’s side won’t be captured. That’s a limit of the browser, not of Tagup: Tagup for Desktop is in development now and records both sides of a call directly.

Starter holds up to 20 people; Pro is unlimited — and the 7-day trial runs on Starter, so the same 20 applies while you’re trying it. Every feature is on both tiers: Conversation Hub, audio tagups with AI transcription, smart-notes, semantic search. Beyond people, the differences are monthly AI credits and cloud storage: Starter gets 500 credits (≈260 min of recordings or ≈50 Hub chat sessions) and 5 GB of storage for your files and artifacts; Pro gets 2,000 credits (≈1,000 min or ≈200 sessions) and 25 GB. The 7-day trial runs on Starter — no credit card required. See pricing for details.

No. Tagup proposes tasks, follow-ups, tagups, and edits — but it never acts on your behalf without an explicit confirm. You stay the author; Tagup is the partner.

There’s no bulk import button — but hand the Hub a file and it does the job. Attach a spreadsheet, a CSV, or even a photo of a business card, ask it to add the people in there, and it comes back with one card per contact for you to confirm or drop. Nothing is saved until you confirm it. For anything smaller, adding people as you go takes seconds.

Not yet — nothing syncs in or out today. Calendar integration is next on the roadmap. Tagup is deliberately not a CRM: there’s no shared workspace and no admin who can see your relationships.

A few minutes per relationship per week. Tagup does the administrative carrying — drafting notes from your meeting audio, drafting the agenda for the next meeting, surfacing what’s overdue, prepping you for the next call — so the time you spend is on the conversation itself, not on the bookkeeping.

Yes — Tagup works on phone, tablet, and computer. Your relationship data syncs across every device, so you can capture a quick note after a meeting on your phone and review the full timeline on your laptop before the next call.

Yes. Your data is encrypted in transit and at rest, you can export any contact’s full history as a document any time, and when you cancel, your account goes read-only for 30 days and is then deleted with everything in it. We don’t sell, share, or train external models on your relationship data.

Nothing disappears the moment you stop. Cancelling your subscription is the whole process — there’s no separate “delete account” step — and you keep full access through the end of the period you’ve paid for. After that the account goes read-only for 30 days: everything is still there to read and to export, you just can’t add or change anything. If you haven’t resubscribed by the end of that window, the account and everything in it are permanently deleted. Export any contact from their own page and you get their full history as a document — notes, conversations, commitments, follow-ups.

“Tagup” is a baseball term — when a runner touches base before advancing. We borrowed it because that’s what good professional relationships are: every conversation is a small touch, and you can only round the next base if you’ve kept your foot on the last one.