Conversation Hub

Conversation Hub

An assistant that has read everything in your account

What it is

The Conversation Hub is the page you land on when you sign in. It is a chat window, and the assistant on the other side can read your people, your notes, your conversations, your commitments, and your follow-ups.

Ask it a question and it answers from your own records. Tell it what happened and it offers to write the records for you.

The Conversation Hub greeting screen with four quick-start tilesThe Conversation Hub greeting screen with four quick-start tiles

Four ways to start

A new conversation opens with four tiles. Press one, or just start typing.

Record a tagup
Record the conversation you are about to have, and let the Hub write it up
Log a tagup
Describe a conversation you already had, in your own words
Ask about a contact
Get the history with one person before you meet them
Check my action items
What is late and what is due, across everyone

The message box

Type @ to name a person — a picker opens with your contacts. The Hub then knows exactly who you mean, which makes the answer much better.
Microphone — speak instead of typing. The words go straight into the box.
Paper clip — attach a file, or a transcript you already have
Enter sends. Shift+Enter starts a new line.

How hard it thinks

The button beside Send sets how much work the Hub puts into the answer. The multiplier is how many AI credits the answer costs.

Fast — quickest to reply. 1×.
Balanced — thinks before responding. 1×. This is the default, and it is right for almost everything.
Max — deepest reasoning. 2×. Use it for a question that spans several people or needs real analysis.

On Max the Hub thinks for a while before any text appears. The pause is normal.

Cards you confirm

The Hub never writes to your account on its own. When it wants to create or change something, it shows a card and waits.

An action card in the Hub thread, with the proposed values and the confirm and dismiss buttonsAn action card in the Hub thread, with the proposed values and the confirm and dismiss buttons
Read it — the card shows every value it will save
Change it — press a field to correct the title, the date, the priority, or the notes
Confirm or dismiss — one card at a time, or Confirm All for the whole set

The Hub can propose a tagup, a task, a follow-up, a new contact, an edit to any of those, a completion, a deletion, or a file to save. A deletion always asks twice.

When it is not sure who you mean

If you say "Chen" and you have two, the Hub does not guess. A short panel appears above the cards with the choices. Pick one and the cards fill in.

Record a conversation here

Press Record a tagup, choose the person, and record. You can keep chatting while it records.

When you stop, you get the transcript and a notes box. Press Process with Hub and the agent reads the whole thing, drafts the tagup, and proposes the tasks and follow-ups it heard you agree to. You confirm each one.

The Smart notes switch controls whether the Hub writes a summary as well. Set it before you record. See Recording & Transcripts.

The right panel

Session — who and what the agent is reading right now. It fills in as the answer is written.
History — your past conversations. Press one to open it and carry on.
New — start again with an empty thread

The menu beside the conversation name lets you rename it or delete it. Deleting a conversation also removes the voice notes and the files that belong only to it.

Long conversations

When a thread grows long, the Hub summarises the earlier part and puts a line across the thread to show where. Press the line to read the summary. Nothing is lost, and the Hub keeps the thread of what you were doing.

Questions worth asking

"Catch me up on @Lisa Thompson"
"Who have I not spoken to in 60 days?"
"What did I promise @Raj Patel?"
"Log a 30 minute call with @Kenji Tanaka about the launch date"
"What follow-ups are due this week?"
"Draft a follow-up email to @Maria Santos about the budget"

Tips

  • • Use @ for every person you mention. It is the single biggest thing you can do for the quality of the answer.
  • • Stay on Balanced. Move to Max only when the answer comes back thin.
  • • Read a card before you confirm it. The Hub gets the gist right and the detail wrong more often than the reverse.
  • • Use the thumbs on a reply. It is how the Hub gets better at your account.
  • • Your credit balance is in the user menu and on the Billing page.